What is the Real Cost of My Office Help vs Hiring In-House?


#1

WEST COAST **

MIDWEST**

NORTHEAST**

SOUTHWEST **

SOUTHEAST **

Average Costs Per CSR

$9.15/hour

$19,084/year

$21.01/hour

$43,700/year

$19.50/hour

$40,560/year

$21.28/hour

$44,262/year

$17.16/hour

$35,693/year

$17.06/hour

$35,485/year

Payroll Taxes

$0

$3,343

$3,103

$3,386

$2,731

$2,715

Benefits

$0

$12,938

$12,605

$13,582

$9,714

$9,755

Unemployment

$0

$172

$457

$399

$221

$327

Workmans Comp.

$0

$282

$644

$412

$196

$327

TOTAL REAL COST

$9.15/hour

$19,084/year

$29.05/hour

$60,435/year

$27.58/hour

$57,346/year

$29.83/hour

$62,046/year

$23.34/hour

$48,555/year

$23.32/hour

$48,513/year

TOTAL SAVINGS WITH MY OFFICE HELP

PRICING BASED ON AVERAGE MOH PLAN PRICE FEB 2023

$41,351


$38,262


$42,957


$29,471


$29,429


** All information sourced from the US Bureau of Labor Statistics

My Office Help 2023 Services

Optimum

A Fully Dedicated CSR Package For Larger Companies

MOST POPULAR!

Premier

A Partially Dedicated CSR Package For Midsize Companies

Deluxe

Perfect For 1-4 Man Shops Running <40 Calls Per Week

Basic

Perfect For One Man Shops Running <20 Calls Per Week

  • 7-6:30 Central Time Mon-Fri

  • Shared Team Lead with Backup Team

  • Comprehensive Reporting and Live Updates in Our Client App

  • Interactive Text Estimate Followup (5% of Sold)

  • 100% Inbound Response Rate

  • Happy Calls (up to 3 attempts)

  • Email/Voicemail After Hours Followup

  • Task Management Services

  • POC For HCP Account

  • Company Average & Closing Rate Management

  • Tech Check In Services (ServiceDesk PVR)

  • Service Agreement Management

  • Next Day Texting Reminders

  • Exclusive HCP Texting Integration

  • Mailing Services (15/Month)

  • Permit Management (15/Month)

  • Call Recordings on Demand (15/Month)

  • On My Way Calls to Customer

  • Technician Average Closing Rate Management

  • Lead Source Tag Management

  • Warranty Company Claim Management (2 Portals)

  • Warranty Registration

  • Accounts Receivable

  • Cloud Scanning Service

  • 7-6:30 Central Time Mon-Fri

  • Shared Team Lead with Backup Team

  • Comprehensive Reporting and Live Updates in Our Client App

  • Interactive Text Estimate Followup (6% of Sold)

  • 100% Inbound Response Rate

  • Happy Calls (up to 3 attempts)

  • Email/Voicemail After Hours Followup

  • Task Management Services

  • POC For HCP Account

  • Company Average & Closing Rate Management

  • Tech Check In Services (ServiceDesk PVR)

  • Service Agreement Management

  • Next Day Texting Reminders

  • Exclusive HCP Texting Integration

  • Mailing Services (5/Month)

  • Permit Management (5/Month)

  • Call Recordings on Demand (5/Month)

  • 8-4:30 Client Time Mon-Fri

  • Shared Team Lead with Backup Team

  • Comprehensive Reporting and Live Updates in Our Client App

  • Interactive Text Estimate Followup (8% of Sold)

  • 100% Inbound Response Rate

  • Happy Calls (up to 3 attempts)

  • Email/Voicemail After Hours Followup

  • Task Management Services

  • 8-4:30 Client Time Mon-Fri

  • Shared Team Lead with Backup Team

  • Comprehensive Reporting and Live Updates in Our Client App

  • Interactive Text Estimate Followup (10% of Sold)

  • 100% Inbound Response Rate

All Services May Be Added À la carte.

Additional Services Include:

ADD ONS

Additional Services - Individually Priced

Add On Services For All Clients As Needed

  • Saturday Answering - 8am-430pm Central Time

  • National Holiday Phone Coverage

  • Bookkeeping Maintenance/Cleanup

  • Business Coaching

  • Tech Training